poor service and lack of product knowledge

i went to game ermelo on friday the 8th of may 2015 to open a account for Z3 phone that were on promotion,the application was pending due to the reason that i dont even know ,i was in the store from 12.40 pm until late 15:37<br> i had to leave the store not knowing the reason of why is my application pending on top of that the store is not doing anything to assist me as a customer instead they are telling me that they dont know why is the application pending,i called the store on monday for feed back then i was told that they are going to get back to me ,and they call call back on the very same monday with no answers or solution of what needs to be done since the status of the application was not changing,days passed by i had to call the branch manager on wensday,chrislo or christo he said that problem is not on their side the problem is with vodacom so he will phone the vodacom and come back 2me of which that was fair enough,he called and said that they are gonna have to ask the vodacom service rep as they dnt know what is the problem and promised to call me back but he didnt and when i phone looking for him at the store the phn is been transfered but hang the phone.i ad to phone