POOR SERVICE AND LACK OF COMMUNICATION

Game Grand Central service is just a nightmare. Took in my Telefunken TV 55" HD for repairs in on 01/08/2020.Never received an update besides the SMS with a repair number on the same day. The whole month passed with no update, called, and was told that it was returned from the supplier without being repaired as it needs a quotation. Here I am two months later still calling them tirelessly for a simple quotation....