Poor Service and Inconsistent Trading Hours

To the Management at Game Mall of the North, I am writing to express my frustration regarding an incident that occurred at your store today, April 6th. I arrived at the fridge station at approximately 16:40 to purchase a unit on lay-by. After receiving the necessary paperwork, I was instructed to follow a consultant to the customer service desk. While leading us there, the consultant was engaged in a personal phone call. At 16:42, she paused her conversation simply to tell us that the store does not process lay-by transactions after 16:45. If your store ceases specific services before the official closing time, this must be clearly stated at the entrance as part of your trading rules. We drove to the mall with the sole intention of making this purchase, only to be turned away despite being at the counter before your self-imposed cutoff. Please provide clarity on your specific trading hours.