POOR SERVICE AND DISREGARD FOR CUSTOMERS

I am extremely disappointed in the poor service I have received from the Game online store. I made a purchase online 3 weeks ago and have not yet received it. The delivery promise is 3-5 days and that has now well passed. I have made several telephone calls in the past three weeks and spoken to Safanga as well as the online manager Mr Rudy Bailey who have both made more empty promises. I have not received my money back nor do I know when the products will be delivered. I have not heard from either of them after I requested that I atleast be updated on numerous occasions. This is poor service and I trust I will get assistance after going through such extreme measures.