1 reviews | Active since Feb 2022
POOR SERVICE AND DELIVERY
WORST EXPERIENCE EVER.
It has been my first purchase on the Game online , things went seemless, with payment .. i have arranged to pick up a treadmill which i had bought from the Galleria Amanzimtoti store. i had arranged my own transport as this purchase has been done as a gift. and i needed the item today.
i have received an sms on 13 SEPTEMBER 2023 at 4 pm, advising that the item is ready for collection and i should pick it up at the customer service desk...
the next day 14 SEPTEMBER 2023, i make my way to the store and they advise me it is out of stock and now they will get it from a different branch and have it delivered to my home.
THIS IS PATHETHIC client service. i spoke to a lady by the name of AMANGILE from client customer care , who says she cant do anything and my order will arrange in 2 to 5 days. when asked of a manager that i can speak to they advise there is no one who is on duty and she can not provide her name . ***.
Really poor client appreciation / extremely poor service delivery
I STILL AWAIT YOUR FEEDBACK .
Thank you for reaching out.
I'm sorry your order wasn't ready for collection as you expected and that the store doesn't have stock available.
I've checked and your query was escalated. Rest assured you will be reverted to.
Kind regards
SG
Thank you for reaching out.
I'm sorry your order wasn't ready for collection as you expected and that the store doesn't have stock available.
I've checked and your query was escalated. Rest assured you will be reverted to.
Kind regards
SG
i needed this delivery done today!
That is why i requested to pick up the treadmill myself.
but no information of change supp**** the clients.
It is so shocking to see , service being handled this way?
if there was no stock at these stores , why advertise this?
please advise on delivery. this was to have been collected and sent off.
please advise.
absolutely shocked , and this was my first order and to have experienced this.
not even a call to the client .
do you call this service?
be client centric!!!!! care for your clients
i needed this delivery done today!
That is why i requested to pick up the treadmill myself.
but no information of change supp**** the clients.
It is so shocking to see , service being handled this way?
if there was no stock at these stores , why advertise this?
please advise on delivery. this was to have been collected and sent off.
please advise.
absolutely shocked , and this was my first order and to have experienced this.
not even a call to the client .
do you call this service?
be client centric!!!!! care for your clients
Even though you requested to collect the item at the store, the same timescale applies as delivery. Regrettably, the item is being despatched from Johannesburg. Your query has been escalated and you will be contacted by the agent handling it.
Even though you requested to collect the item at the store, the same timescale applies as delivery. Regrettably, the item is being despatched from Johannesburg. Your query has been escalated and you will be contacted by the agent handling it.