ZM
Zwelixolile M
1 reviews | Active since Dec 2025
19 Dec 2025, 12:52
Poor Service And Defective Item
I purchased a Samsung Soundbar from Game Store, Beacon Bay in East London. The agent from Samsung in store said the thing is not going to give me any problems and I can return it any time. The product switches off by itself and on again after some time. When I returned it for a full refund after 20 working days they refuse and informed me they will take it in for repairs only in January. I left the item there and demand a full refund as I am not willing to be issued with a repaired one as I paid for a new product and expect value for money.
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Game's replyOfficial
20 Dec 2025, 14:43Hi Zwelixolile, Thank you for getting in touch. I'm sorry your soundbar is faulty and that you were not issued with a refund. Please note that all electronic items that are deemed faulty will need to be assessed and repaired if possible. Kindly view our T's and C's at the following link: https://www.game.co.za/s/delivery-and-returns-policy
Game's reply20 Dec 2025, 14:43
Official
Hi Zwelixolile, Thank you for getting in touch. I'm sorry your soundbar is faulty and that you were not issued with a refund. Please note that all electronic items that are deemed faulty will need to be assessed and repaired if possible. Kindly view our T's and C's at the following link: https://www.game.co.za/s/delivery-and-returns-policy