POOR SERVICE AND CUSTOMER CARE

On the 17.02.2015 i bought a samsung mirror cash at game,it was delivered fine, didnt notice any damages cause that time there was nothing to put in the refrigirator.The next day started putting some staff in the fridge thats when i realise the bar door inside something is falling off and everytime i had to put it back,then in May i reported the damage i spoke to Petros gave me the ref no telling me the technician will call me whe to come,i waited they called and they came was at work and the technician guy told me its fixed and done,but when i get home that thing fell off again and i called the next day spoke to MELONY the lady who confirmed my adress and the area she told me she will send him again,and he checked and called me they gonna order new one and he will come in and fit.Eversince then havent heard anything from him until i keep calling their offices Melony telling me she knows about it she will come back to me as the guy is on leave,that was in JULY ive been calling not winning until today when i call Melony tells me i have to pay SAMSUNG WILL NOT PAY.This is really unfair fridge still new under guarantee,and im not enjoying it ive got lot of stress not getting ANY HELP.