Poor service and bad advertising

<p>I Reside in Herm**** and today I asked a reletive to exchange a box of pampers size 4 nappies to a size 5 as she went through to Cape Town. Game N1 City refused to do the exchange without a slip. She informed them that the nappies were bought using my Game card and still they refused. She then left for an appointment and informed me of what happened. I then called the store and asked to speak to a manager that also informed me that without the slip the exchange could not be done. Please explain the following to me that you advertise : Game has the following policy posted on their website. </p> <p> </p> <p>2. We'll swop it, if we stock it</p> <p> </p> <p>If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or refund you. Exceptions are indicated accordingly at point-of-purchase. If you don’t have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.</p> <p> </p> <p>Also they are a favourite for posting this policy as well as the price beat one on their walls in store.</p> <p> </p> <p>So now I must drive 130km one way and another 130km back to do the exchange? Your staff are utterly poor trained and even worse so are your managers!!!</p>