Poor service and am very dissapointed

Good day <br> I baugth a food processor and a blender the name is logic,i baugth the product for my mother because it was a her bday a few days later,firstly the boxes was stacked at the back of the shop not on the racks they were stacked on one another far from the racks and i took a box from there did not check anything cause i was in a hurry to get home ,when i got to the teller a lady was helping me and she did not greet when i asked for a plastic she said there isnt ,,,,instead of apologising ,also when i got to the door i asked the lady for cello tape to help to make a handel she told me that i should carry it on my head i mean like really on my head i told her in todays life we walk with plastics not things on our head anyway when my mother opened her present she fond that the product is broken and it did not go on at all i told her to pack it in the box and take it back,she sent my fiancee in cause she was in the car due to the crime in the area when he got inside he was told that its not the correct packaging omg i was so stunned and never had any chance to go there if i do am going to cause a scene BIG UPS TO THE SOUTH GATE AND THE ROSEBANK BRANCHVERY FRIENDLY PEOPLE .