Poor Service - All round

<p>below is an email i sent to Game Grand Central in CT with regards to their poor service , the email was read 4 times including the store manager however no response was ever received, this seems to indicate the service runs from the top down, really dissapointed as i did not even receive an acknowledgement or a courtesy email back, see below original email i sent ,</p> <p> </p> <p>"Good day Paul Jackson</p> <p> </p> <p>Trust you are well</p> <p>I would like to bring to your attention the below concern ;</p> <p> </p> <p>I visited your store on 04/06/2016 at approximately after 14:00pm, I was specifically interested and intending on purchasing a DSTV single HD Decoder which is priced at R399. I approached the respective department representative in the tv/electronics section ( not sure about his name, however he is a fami**** face, known to all). I advised him that I am wanting to purchase a decoder, note I did not mention which decoder, he enquired from me “ with installation?” , I rep**** in the negative , and he (salesman/rep) rep****, “we are out of stock”.. I quipped to him,” are you serious?” and he rep****, “yes, go try at Pep Stores”.</p> <p> </p> <p>Now I have a slight problem with this , firstly, he did not enquire which model decoder I’m looking for , secondly he asked the question with installation? , you can imagine I am totally confused now, so you telling me, Game Grand Central is out of stock of all DSTV decoder models, the ambiguity in the statement with installation? What installation was he going to give me if there is NO decoders in store?</p> <p> </p> <p>He sat in his chair staring at his computer while speaking to me, referred me to a RIVAL competitor store, instead of calling a sister branch and enquiring if they have stock and if I am willing to collect at a sister store ( Is this not normal practice at ANY organization).to add to this entire lack of service delivery and promoting your company brand, the shelf was stacked with +- 30 EMPTY DSTV boxes. So as to not mislead customers why is a sign not placed that we currently out of stock, or all the boxes are removed and only one box is left to display the item. I Promise you Paul, I saw this practice earlier at a rival store whereby I purchased something, the item was clearly marked that this is the last item on the shelf, please enquire with sales assistant for alternate solutions.</p> <p> </p> <p>If this is what is expected from your sales staff, then I am sorry to say the future does not bode well.</p> <p> </p> <p>I am really disappointed at the service experienced as well as the lack of ambition by the sales staff to assist."</p> <p> </p> <p> </p>