POOR SERVICE!

Last year in January I bought a Defy built-in stove at Game Stores Somerset Mall and it stopped working in May, I called Game to book a call and no one came to my house and I kept calling them and they would tell me they will send a technician. Months went in, I did a follow up and only in November the stove was fixed. After two weeks the stove stopped working again. I did the same thing, called Game to let them know and as usual, they told me that they will send a technician which they never did.

From the 13th December 2019 till 13th January 2020 I was on leave, just after Christmas I decided to go to Game stores instead of calling and get empty promises. I spoke to Toby and he called Defy services while I was there and told them about my complaints and again they promised to send a technician which was never at my house. Only on the 8th of January 2020 a Technician by the name of Melu calls me in the morning around 9 and ask me for directions to my place and tells me that he's coming to fix the stove. I stayed home the whole day waiting for him to come through and he didn't. He calls me in the evening around 18:30 and he's telling me that he is at my doorstep to fix the stove, this time I'm not at home and he starts shouting at me and says that he's been at my house for 5 times and these are PURE LIES because I left my house around 17h30 and he was never there. I told him he can come the next day and he refused and told me that he will not be working in Khayelitsha that day and that was the end of conversation. Now on Sunday 12th January 2020 he calls at about 15h26 and asks if I'm at the house he's coming to fix the stove and I told him that I'm not at home also on that day.

Now this is what's happening: I know for sure if this was a situation in Constantia or Clifton, none of this would be happening. It's only happening because I am a client from Khayelitsha! The stove would have been fixed the very same day or next morning, the latest... I am fed up with this poor service, I am exhausted of going back and forth with Game and Defy! I want you to take your stove and give my money back because you do NOT value me a customer! I want you to consider the cost incurred by calling almost everyday and going to Game to complain about the same thing over and over again!