Poor Service

So apparently most of game stores they don’t have cameras inside their stores . Customers parcels easily get lost or ****** . On the 27 of July I went to game store in Soshanguve crossing to buy a tv , after paying I had to wait longer for my parcel at the counter ,only to find out that no one is allocated to work full time at the parcel counter. I can’t stand on a que to pay and wait again at the parcel counter.I decided to take my parcel and leave the store ,when I get home ,only to realise that there is one plastic bag missing out of all my parcels. I contacted the store while on my way back to the store,when I get there they told me that they cannot help me because there is no footage but instead they referred me to centre management to view the footage of me entering the mall/store .I was told that a night security guard will review the footage at night as it is very busy during the day. After 2days I called the store to check how far are they , they told me that they’re going to view the footage of which they were lying and it never happened,because I went back to the security to check if game stores people came to view the footage ,they told me that no one came and they’re very tired of game stores. People’s parcels gets lost or ****** and someone is taking advantage of it.

Till today I was told that there’s nothing they can do about my lost parcel. Just like that . My hard earned cash is gone .Now they’re telling me of a store protocol while another customer could’ve walked away with my parcel . No cameras , No person allocated at the parcel counter