Poor Service

im disgusted with game poor service at game store in greenacres, i made a laybye of a washing machine Hisense 18kg and paid it off in May 2020 due to lockdown was told i cannot collect it because its not essential they will send an sms as to when to collect so i waited. First week of June when lockdown was lifted to level 3 i went to the store to collect it without receiving any communication from game i spoke to Francior who then told me stock will arrive around the 12 june i must give him a call. Today i called him and he said stock will arrive in July i then informed him that i want a refund as i cannot wait any longer he said i can come to the store they will refund me. Same time i drive to the store only to be told the system for laybye is offline which francior did not mention and he urged with me that i did not say its a laybye i said purchase which im not sure what is the different but as an employee he was suppose to inform me on the call and not also apologise and not shift the blame to me. Im very furious as i wasted my petrol for nothing. I want my refund as of tomorrow and to be reimbursed for the petrol i wasted. im sitting here without a washing machine nor my money