Poor Service

The level of incompetence is amazing.....my brother bought a phone on the 12th of July 2020 and received an email that is was dispatched. From there onwards he has been sent from around like nobody's business. On Friday 24 July we called again and we were promised that the phone will be delivered on Monday 27 July 2020 reference number 602319. Today your lines were faulty I had to call several times before I was assisted by Babalwa but line was cut off, then I called again this time I was assisted by Akhona and she went to check the status of the order for good 10 minutes until call was disconnected. I called again and Mashudu assisted me this time according to her " Akhona wrote that someone will call my brother but they are on lunch" unfortunately no one has called till now.

The sad part is that my brother was supposed to drive home to Mpumalanga tomorrow morning as he was promised the phone will be delivered today but Game stores is a no show. The amount of airtime spent trying to locate the whereabouts of this phone is unbelievable

I doubt this is the proper way to deal with customers.

Can someone from Game make contact with my brother Thabang as a matter of urgency, before we use other channels.

Regards.