Poor service

Good day

I have a problem with the Service @ vryburg game. I went the on the 21 December 2021 I bought a hp laptop , I needed the laptop for a photoshoots that where booked from 22 December 2021 .

Before I bought the laptop I tried calling my husband to confirm the specifications and whether I should I go ahead with the purchase but I couldn't because his phone was off.

I then enquired from the sales person that seeing that I can't get hold of my husband is it fine if I bought the laptop and if it is the wrong specification that my husband require will I be able to send it back and get the refund he indicated that it would be a problem aslong as it's still in good condition.

I went ahead because u couldn't risk not having a laptop for my clients photoshoot.

Unfortunately when I got home my husband told me the specifications of the laptop was wrong and he also bought the correct laptop.

I then returned it on the 23 December 2021. To surprise they indicated the can take back the became they need to take for assessment @hp supplier to confirm it was in working order. But they told they couldn't take it same day because hp supplier is closed. I need to cum back on the 15 January 2022 that is the only time the supplier will be able to assess if the laptop is in good condition they will able to refund me.

I took the laptop for assessment on the 16th Jan 2022 and they indicated the assessment will done within 21days.

When I made follow up the story had changed that they can't refund if the laptop is not broken. Jafta promised to escalate the matter and get back to me but did not hournor his promise.

I called back yesterday he is still admit that he won't refund me. I ask to speak to the store manager he indicated that the manager was on leave and gave someone senior . That senior did even want to hear the side of my story he told me he heard the whole story from Jafta and ask me he took my numbers that he will call me back before end of business. It never happened, I tried to call today several times to make follow up the switch board is redirecting my calls but no was is picking from customer service.

Iam so frustrating because Iam also running a business and a regular customer for game but this is the kind of treatment I get. I need my money back please.

I would be appreciated if you would intervene.

Regards Xoliswa Job ***