Poor Service

Our tv just stopped working, it won't switch on. We then took it back to Game in Centurion Mall as it was still under warranty. We took it there on Friday 4 September 2020, and were advised that it takes up to 21 days to get it fixed by the supplier in this case being Samsung. The lady who assisted us, said they will communicate with us within a couple of days to let us know where the fault is, as in give us the progress of the whole matter. It has been over a week now and we still haven't heard from Game or Samsung. We went to Game today in Centurion to find out what is happening and all they could tell us is that the TV is still at the supplier. They didn't even bother to pick up the phone and call their supplier to find out any information regarding our TV. 21 days without any TV is just too much and what's more frustrating is the non assistance we getting from Game yet when we bought the TV the enthusiasm and energy was so high, they were willing to help. Now that we need them to help they are just so cold, almost like they don't care because after all its not their own TV. I am highly disappointed in Game.