1 reviews | Active since Oct 2024
Poor Service
So i bought a Defy washing machine from Game Pavilion, on the machine it was stated recommended for Ariel, However I've only used Omo auto liquid for the past 10 years, so I asked the sales man if I can use omo liquid and he said I can, after purchasing the machine, I used a cap of omo liquid and the machine started foaming and the foam was dripping from the detergent dispenser and jumping cycles and not rinsing and spinning, like it should so i had to do a double cycle, I complained to Game, Defy and customer care and all they did was send out a technician 4 times to check the machine to which they said I,m using too much of liquid and the amount to use is quarter cap which equals 2 tables****s,they also de scaled the machine, how can I be using that amount on heavily soiled clothing, it's gone over a month and the moment I use a little over 2 tables****s of liquid, it foams. Why did the salesman give me incorrect information, if I had known i cant use omo auto liquid in it, I would have rather have taken a Samsung brand, I requested for Game to take back the machine and give me a refund or rather a Samsung machine, unfortunately they wont because according to them im not using the machine correctly and ever since i bought this machine my lights and water increased drastically because of the double cycle and the machine jumping cycles which is using more water and lights. I will never purchase from Game again, pathetic service.
- Owner’s Manual: Please refer to pages 10-12 of the User's Manual.
- Heavily Soiled Clothes: Soak heavily soiled clothes before washing and perform two wash cycles if needed.
- Detergent Use:
- Do not put any detergent in the prewash compartment (1).
- Do not leave the detergent dispenser open while in use.
- Place detergent in compartment (2) and ensure not to overfill.
- Rinsing Machine: Rinse the machine 3-4 times. Using warmish water instead of cold cycles will help flush out the detergent and prevent skipping cycles.
This is the feedback I got from Game customer care☝️
Wouldn't this be pushing my electricity and water bill up, and now they are saying i must soak my heavily soiled clothing before washing and perform 2 wash cycles, whose going to compensate me for the high water and electricity bill. I had my Samsung washing machine for 10 years and i never had to do 2 wash cycles. Why aren't you questioning the salesman from Pavilion Game as to why he provided me false and misleading information...he could have told me that I won't be able to use omo auto liquid in the machine, and I would have purchased the Samsung instead. Now I have to deal with a machine that over foams every time I use a little extra omo liquid and I'm sitting with 8 x 1,5 litres of liquid which I purchased extra of before buying this defy machine because as I mentioned I've only used omo auto liquid.
Pathetic service, never will I purchase from Game again. The whole idea is game doesn't want to refund my money or provide customer satisfaction by taking the defy washing machine and giving me a Samsung machine instead...
- Owner’s Manual: Please refer to pages 10-12 of the User's Manual.
- Heavily Soiled Clothes: Soak heavily soiled clothes before washing and perform two wash cycles if needed.
- Detergent Use:
- Do not put any detergent in the prewash compartment (1).
- Do not leave the detergent dispenser open while in use.
- Place detergent in compartment (2) and ensure not to overfill.
- Rinsing Machine: Rinse the machine 3-4 times. Using warmish water instead of cold cycles will help flush out the detergent and prevent skipping cycles.
This is the feedback I got from Game customer care☝️
Wouldn't this be pushing my electricity and water bill up, and now they are saying i must soak my heavily soiled clothing before washing and perform 2 wash cycles, whose going to compensate me for the high water and electricity bill. I had my Samsung washing machine for 10 years and i never had to do 2 wash cycles. Why aren't you questioning the salesman from Pavilion Game as to why he provided me false and misleading information...he could have told me that I won't be able to use omo auto liquid in the machine, and I would have purchased the Samsung instead. Now I have to deal with a machine that over foams every time I use a little extra omo liquid and I'm sitting with 8 x 1,5 litres of liquid which I purchased extra of before buying this defy machine because as I mentioned I've only used omo auto liquid.
Pathetic service, never will I purchase from Game again. The whole idea is game doesn't want to refund my money or provide customer satisfaction by taking the defy washing machine and giving me a Samsung machine instead...