Poor service

Purchased a TV from game last year March at the galleria store and now the remote doesn't work called the customer care line they said I should take the remote with the slip to the galleria store which I did do yesterday. When I go into the store the lady at customer service rude she was busy with a call and told me no we can't help u and we would have never said something like that. I said I would not be here if you'll did tell me that she said well we didn't tell u that go and get a universal remote. Then I called the customer care line again and they apologized said it was a mistake and accessories are not covered. Then I explained that the slip is fading and u can barely see anything and the warranty for the TV ends in the next 4 years so the slip will not be visible till then. I was told that I can go back to the galleria store and ask for a new slip and they would need to send it to head office to request for a new slip . I don't live behind galleria to be going back and forth when I called to ask if I could take it to the pavilion store which is closer I was told no I should go to the galleria store cause I purchased it there. Doesn't all game stores have the same head office it's such a incovenice that when u get to the store u cannot speak to even the customer service cause they are so rude and now u get sent back and forth like it's my fault. Then on the 30th of August 2019 I purchased a washing machine from game i called through the customer care line the very next day to report that the pipe on the machine is actually leaking water I was told to retry it and I didn't have the time to test the machine to see if it's actually still leaking called the pavilion store a month nd a half later to tell them the pipe is leaking I was told that accessories are not covered the item is not even 3 months old and I'm told accessories are not covered. I honestly did think that game provided quality service and quality products but after this 2 purchases within a year I will never purchase from a game store again. I would rather pay few Rands more and get quality products and proper service from another store.