Poor service

31 Aug 2021, 11:06 Pathetic service Terrible service from GAME. I brought my BENNETT REED vaccum cleaner to Game for a check up in June, paid R300 to have it checked. I missed their call and they didn't bother to call again. Then I followed up various times with Game Shelly Beach, was told the vaccum cleaner was lost during the KZN looting and unrest and a new one would be sent through. Followed up, was promised a call on several occasions, no one called. Drove to the store and was told the vacuum was not checked because I didn't answer the call. So they were going to send it back. Now its no longer lost or part of the unrest issue. TEVO still hasn't called me, I then get an sms saying that the vacuum has been returned to Game, and has to be sent to TEVO again for a check up. Game calls to say I must pay the re booking again, of course I don't agree, because it was never checked, so they say they will send it back to TEVO, I get another call today to say that they vacuum is back now, and will be sent back to TEVO again to check. The pathetic service from TEVO and Game has to be mentioned here, TEVO has never heard of voicemail or sms.. Ever?? If a call is missed, dont they do a follow up or an sms? Or leave a voicemail. Especially since I missed the call and called them back.. Twice!! Was on hold and then call cut off. Pathetic service. As for Game.. How do you inform me that the vaccum has been lost during unrest and will be replaced and then decide its not the case. Ive been without the vaccum cleaner for over 2 months now, I use it every day, due to dust, sinus and asthma issues. This is absolutely inconvenient. Had I known this service is so PATHETIC, I honestly don't have time to write reviews and waste my time, but this needed to be brought to light!! So here I am going into September, still no vaccum cleaner!!