Poor Service

Bought a Tumble Dryer from Game online on 20 Jan'25. Was informed on 22 Jan'25 via email that courier company collected it and will be delivered. Received a SMS from courier on 23 Jan'25 that goods will be delivered during the day and can track. Just after 13h00 the tracker indicated Delivery hijacked. Nothing delivered after this and NO correspondence from Game on what is going on and the way forward. Contacted game on 27 Jan'25 to inquire on the way forward and was informed that they are resolving the matter with the courier and will let me know. Informed them that it is not my problem and my goods must be delivered by latest 29 Jan'25 as I have paid and the issue is between them and the courier and not myself as the Client. Nothing delivered or communicated by 29 Jan'25 and again NO correspondence. Cancelled the Order on 30 Jan'25 as Game is not corresponding anything on the way forward. Was informed that my refund will be actioned only when they resolved the matter with the Courier company and is awaiting documentation. I inquired why have they not obtained the relevant documentation as it was already a week after the hijacking, but they merely said we are still working on it. This is completely ridiculous and unacceptable as me, as the Client, comp**** to the contract, paid in full and are told that I must sit and wait until they finalise their issues and cannot indicate how long. Poor and pathetic service!!