MM
Mxolisi M
1 reviews | Active since Jul 2020
22 Jul 2020, 22:49
Poor service
On the 26 June 2020 I bought a frontloader washing machine at game & still today it shows "created". I have contacted their call center several times & I'm only told they will email the warehouse to check why my order has not been despatched yet & nothing happens after that. Not to mention how unprofessional their social media team is when complaining on their FB page they only ask for order number on the comments & never assist after that. It's almost a month now & I was promised delivery within 10-14working days. I'm shocked by the level of service I have received from game, not to mention holding for 30minutes just to speak to a consultant.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
24 Jul 2020, 09:43Hi there Mxolisi,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us.
We are working on resolving this matter as soon as possible and will contact you regarding any feedback.
Once again I do apologize for the delay and inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us.
We are working on resolving this matter as soon as possible and will contact you regarding any feedback.
Once again I do apologize for the delay and inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply24 Jul 2020, 09:43
Official
Hi there Mxolisi,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us.
We are working on resolving this matter as soon as possible and will contact you regarding any feedback.
Once again I do apologize for the delay and inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us.
We are working on resolving this matter as soon as possible and will contact you regarding any feedback.
Once again I do apologize for the delay and inconvenience this has caused you.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
MM
Mxolisi M's updateReviewer Update
27 Jul 2020, 20:03Hi Abdul, up to today I'm still waiting for you to address my issue, but I still haven't received any feedback from you. It's been over 30 days since I placed the order.
MM
Mxolisi M's update27 Jul 2020, 20:03
Reviewer Update
Hi Abdul, up to today I'm still waiting for you to address my issue, but I still haven't received any feedback from you. It's been over 30 days since I placed the order.