IN
INA N

1 reviews | Active since Jul 2011

03 Jul 2017, 10:39

Poor Service

<p>Before 12th of June, I went to Game Welkom, to buy a certain product, just to find they do not have it. I went back about a week after, almost every second day, to see if they do have in stock. Still nothing. On the 12th of June, I made an official request to the person in charge of that department. I received my sms to acknowledge my request. On of 26June , I received an sms, saying that I will be notified if the item arrives in-store. I phoned about 2 days later, trying to find out if the item arrived. Nothing. I wanted to speak to the Team-Leader, and the manager, and both of them were out. It is the 4th of July, I phoned again, and again, the store manager were out, and still, no item arrived!! POOR POOR POOR POOR POOR POOR Service!</p>

0
Replies (3)
Game
Game's reply03 Jul 2017, 13:25
Official

We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.

Store Management will find you stock of the item you want and will keep you updated until you receive this item. Senior Management will also contact you to discuss.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply11 Jul 2017, 13:44
Official

Further to t he above matter we wish to confirm that the store contacted you to offer you a substitute product.

We look forward having you in the store to finalise this sale.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

IN
INA N's update11 Jul 2017, 19:49
Reviewer Update

"Store Management will find you stock of the item you want and will keep you updated until you receive this item. Senior Management will also contact you to discuss." .... The first call I received was today, on the 11th of July, ... a day short of 1 MONTH!!!!! And it was not the store managemant! Still not satisfied, but, me and the lady sorted things out, but this was my worst experience ever!!!