Poor Service

I had purchased an Odessa TV stand on the 16th. I specifically told the salesman that I needed this item for the 17th. I had to constantly call the store to find out when my order would be delivered. I was then told that they would find out and then call me back. Which I never received. Upon calling the store the 4th time, the manager advised me that my order was dispatched early morning on the 17th. However, I only received it later that night around 20:00. When I had opened the item to have it set up, I noticed it was badly damaged. I had called the driver immediately, he pretended to be someone else and said it was a wrong number, yet it was the same number which he had called me from to get directions. This is totally unacceptable. I had bought other stuff from Game and always had excellent service. So why the bad service now??