FI
FARNAAZ I

1 reviews | Active since Jun 2017

19 Jun 2017, 16:20

POOR SERVICE

<p>I purchased a tablet from Game stores and recently it jus stopped working. I hav my slip its jus a few days out of warranty. When I took it back to the store they said they cannot credit and refund me because the tablet is out of warranty. The tablet is still brand new and hardly used. All the contents are still in its original packaging as it came. I spoken to someone else as well who had the exact same problem with this tablet, and their table was also just a few days out of warranty. I am pretty sure that GAME stores are aware of this sort of faulty product but now they refuse to refund their customers. If this is how GAME service is, really its very dissapointing. I will therefore not be supporting this store in the future. I also wouldnt advise anyone to purchase TELEFUNKEN Tablets from Game stores.</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Game
Game's reply19 Jun 2017, 16:35
Official

We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply20 Jun 2017, 16:37
Official

Further to the above matter we confirm that the item is out of guarantee. Senior Management contacted you to advise that you must bring the tablet and book it in for repairs but there may be a charge.

We look forward having you in the store.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

FI
FARNAAZ I's update21 Jun 2017, 08:37
Reviewer Update

I am aware that the Tablet is out of Guarantee but only by one month. I think its very ironic that it just stopped working after exactly one year.......Nevertheless I will not be help responsible for any payment of repairs if I feel the charges are not worth it. I have no doubt that after a few months the Tablet will stop working again because its a poor quality product........ Then what?????