poor service

On Thursday, I app**** for a Vodacom contract at Game. I brought all the required documents. Application was done at 14:30. I was told by the employee at Game that it would take about an hour and everything should be fine. At 17:00, I had not received any feedback about my application. I went back to the shop to be told that the system was offline. The employee promised to call me back the following day on Friday once everything was done. Still, no call was received on Friday. I went back on Saturday, only then did the employee retrieve my application and tried to capture it. After waiting for him to capture, he comes back and tells me that I have to come back on Monday to finalise my application. <br> Why do I need to do the running around when I will be the one paying money at the end of it all? Its not like I am getting all this for free where I have to endure back qnd forth trips, worse of all, the chap does not get back to me and tell me what is happening. Each time I have to go to Game to be told to come back the next day.<br>