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Adelphia D

1 reviews | Active since Mar 2017

08 Mar 2017, 08:10

Poor service

<p>I would just like to share the experience i had with Game in Centurion mall,I bought a fridge from them last week friday 03/03/2017 they deliverd the fridge the Saturday as arranged however when i opened the fridge it was damage and it seemed used hence i paid for a brand new fridge i reported it immediatley they said that they will come and exchange it on monday 06/03/2017 i waited all day monday nothing happened so i went in to the store to speak to them when i got there they made me aware that my complaint was not load over the weekend and that they will jump right away and see that everything will be arranged again so they can deliver the new fridge yesterday 07/03/2017 however i waited all day yesterday nothing was deliver up until now i havent even got a phone call from them not even an sms.</p>

0
Replies (2)
Game
Game's reply08 Mar 2017, 11:40
Official

We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.

Senior Management will investigate this delay and will contact you with updated feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply09 Mar 2017, 15:03
Official

Further to the above matter we hereby confirm that the collect exchange has taken place and we thank you for your patience in this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,