Poor Service

I placed an order at Game online on the 7th of January 2022, on the 11th of January I received an email that my order is dispatched, by the 18th of January I sent an email to inquire and also called the call center which had no idea where is my order but promised to check with the store and get back to me. I call again on the 19th to request answers which the call center did not have and i requested contact information of some who can give me answers, after 30 minutes of up and down I was finally given a number to call which I did, I was told the call center were told to inform me they had no stock which they did not and they told me that they received stock on Sunday the 16th of January of which they promised to dispatch my order on the 20th of January with overnight express in order for me to receive it by Friday 21st. As of Today Saturday 21st January 2022 I am still awaiting my order. What baffles me the most they placed my order at Game N1 City in Goodwood Cape Town while the delivery address is Gauteng as if there are no Game stores in Gauteng