Poor service

I am writing to formally express my dissatisfaction with the way my recent complaint was handled.

I have just received a call from your customer service team, and I must say the conversation was completely unacceptable. Instead of listening to my concerns as a paying customer, the representative took the staff’s side without giving me a fair opportunity to explain what actually happened. I was even told that I “deserved” what happened to me, which is extremely unprofessional and disrespectful.

To clarify, when I visited your store at Game Carnival Mall, your staff was rude and refused to assist me. This behavior is not acceptable under any circumstances, especially toward a customer seeking help. Despite raising a complaint, there was no proper investigation, no effort to hear my side, and no follow-up call from the store manager. The case was simply closed without transparency or fairness.

I am particularly disappointed with the manager at the Game Carnival Mall branch. As a paying customer, I expected at least a call or a proper review of the incident. Ignoring my concerns and closing the case without investigation shows a lack of accountability and customer care.

I request that this matter be reviewed again seriously, with a fair investigation and proper communication. I expect better standards of service and professionalism from Vision. They are saying it's right for there staff to laugh at us when we visiting the store.

I look forward to your response and a resolution to this issue.