1 reviews | Active since Mar 2016
Poor Service
<p>I went into Game in pavillion to return an iron that does not work and then I came in with a receipt and now they saying they cannot assist because it's not a till receipt. I told them that I cannot drive to gateway for them to do a reprint of the till slip. They refused to assist.</p> <p>I am currently waiting for a manager incharge and still no assistance.</p> <p> </p> <p>Very poor service</p>
Rishi who is the sales manager is absolutely rude and he tells me that my item is not under guarantee as it have passed. I then stated it's still under guarantee and he refused to help me. He then calls Mr Le Roux who insists he needs the slip to be printed at Gateway for him to assist. I ask him why he can't print it out as Gateway Game and Pavillion is owned by the same person. He was rude and I asked to speak to Peter Ossthuzien and he says I must write my name and number on a pamphlet and he will take out a photo and send it to Peter to contact me. I told him that is very unprofessional with what he is doing and I am not writing my personal details on a phamplet. He then says I must call the store tomorrow. I want a call from the directors and I have recorded my conversation with the Sales Manager who was of no assistance. This is pathetic service and I want this matter resolved. I was in the store from 14:15pm today till 14:40pm. Await an urgent response from the store manager before escalating through to the directors level. This is not how customers should be treated as we pay their salaries. I will not go to Game in Pavillion again!!!
Rishi who is the sales manager is absolutely rude and he tells me that my item is not under guarantee as it have passed. I then stated it's still under guarantee and he refused to help me. He then calls Mr Le Roux who insists he needs the slip to be printed at Gateway for him to assist. I ask him why he can't print it out as Gateway Game and Pavillion is owned by the same person. He was rude and I asked to speak to Peter Ossthuzien and he says I must write my name and number on a pamphlet and he will take out a photo and send it to Peter to contact me. I told him that is very unprofessional with what he is doing and I am not writing my personal details on a phamplet. He then says I must call the store tomorrow. I want a call from the directors and I have recorded my conversation with the Sales Manager who was of no assistance. This is pathetic service and I want this matter resolved. I was in the store from 14:15pm today till 14:40pm. Await an urgent response from the store manager before escalating through to the directors level. This is not how customers should be treated as we pay their salaries. I will not go to Game in Pavillion again!!!
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