Poor Service

<p>I bought an cellphone at Game Capegate 3 months ago with insurance.I noticed that insurance amount is not deducted from my account.I went to the store last month to find out and the sales agent told me that they will deduct the money and that I should not worry as i am covered.There was still no debit order going off my bank account from Hollard insurance company.I went to the store again last week and has found that my documents never reached Hollard as they have no record of me.Ive put my trust in Game and look now......What would've happened if my phone got ****** or ******?Very upset costomer!I want this problem to be sorted out please.I can't come to the store everytime.Please see that employees carry out their expected duties.</p>