Poor Service

<p>My Tablet went in for fixing early November to Game, i was then contacted by a lady from Game after 3 weeks notifying me that it cannot be fixed and that i needed to pay for excess so that i could be given a new one of which i did on the 13 Dec with ***. until to date no one from Game has contacted me although excess was paid. it is very difficult to get hold of their call center, nobody picks up the phone. Can somebody from game give me status PLEASE!</p>