Poor service

<p>My husband bought an external harddrive for his lap-top in September & only got it in October after being sent from pillar to post. Now the very same hard drive that took him over a month to get, is not working. He's at the store to get his problem sorted & was told that they need to book it in, what an inconvinience, mind you he battled to get this hard drive & not sure how long it will take to get it back. This is unacceptable, Game must come with the best solution.</p>