Poor service

I bought a HP laptop on the 16th of January 2025 about 4 days ago. After a day I realized that the frame of the laptop is a bit lifted. I went to the store on the 20th of Jabuary 2025 which is today to report the fault. The guy that works at the electronics section then explained to me that electronics can't be returned. Strange!! I then proceed to ask for a refund because clearly it was not my fault that the frame is lifted. There's not a single scratch on it. He the pushed the frame down and it looked fixed. But I told him I don't want it anymore because I don't know why the frame was lifted in the first place.

He then proceeds to take me to his other friend or colleague. This is where things get interesting. His friend then tells me that it could be that I overcharged the laptop so the battery could have inflated. But how? Because his other friend was able to push the frame down with no problem. He then says they will take it to "their" technician to check what the fault is. This is a laptop I bought 4 days ago. They didn't want to take any accountability or assist into saying they will give me another laptop and they will take the one with the fault and fix it.

I am so disappointed.