Poor Service

<p>Well firstly RCS (Game) took a debit order off my account for the first time without informing me , but I also did an EFT payment triple the amount without knowing about the debit order , I phoned the call center on the 2nd and requested for the funds to be paid back to me , I told them I will not go to the bank to do a reverse payment they charge you R20 for that and this was not my mistake I have paid , anyway I was told the funds will be paid to me , today 6 days later still haven’t received any payment so I phoned the RCS Game call center again , I was told I need to wait 12 days then I can fill in a form and they will then only pay me back , I was also told that I can’t get an updated statement , I requested to speak to the team leader was told she doesn’t take calls I said I will hold till she feels like taking my call , well I was holding for 30 minutes until OLA GWEBANI took my call , I was told she was on the phone with another client , that was such a lie because how can you speak to a call center agent numerous times when you on a call with a different client , she does not deserve to call herself a team leader a team leader is there to assist clients not just sit around and do nothing , after a call of 50 minutes I’m still not happy about the service I received.</p>