Poor service

<p>On the 29.04.2016, I faxed the documents to claim for my phone's damaged screen. I was informed via sms that additional information is required before my claim can be processed. On the 7th May 2016, I send an email with a motivational letter which thy asked for. When I followed up with the call center they said they can't find the email I send on the 7th, I then send another email on the 13th May and the call center agent confirmed that they received it.</p> <p>It's been over a month and I have not received any feedback. They promised to give me feedback after 72 hours. Every time I call them, I'm told that they are still waiting for feedback from their underwritters.</p> <p>This is frustating, I'm without my phone for a month, my premiums are up to date and this is my first claim. I am not happy at all. All that I'm told to do is WAIT! For how long?</p> <p> </p>