poor service

<p>on 17th April I booked in my sons smart Vodafone tab at game promenade for charging point repairs. More than a week later I get a call stating that screen replacement quote will be R595. I argued with lady stating that I sent in tab for charging point to be fixed not screen.( tab has a small crack in right hand corner) she does not get back to me 2 weeks go by I eventually phone game myself I get told theirs a quote for repaired screen I explain to lady. What the problem is. She get back to me and state supplier cant fix charging point without replacing the screen and it's gonna cost me. I decide to read my warranty and no where do it state that the tab cannot be fixed if it has cracked screen. I feel so disappointed and its a contract tab as well. I eventually pay a fee to have it fixed cos I just want it sorted. Which was 6May today I get a call for collection and to my disappointment when I got home to find that nothing was fixed not the charging point and not the screen the tab is as is. Yet Game can openly take my money every month seem that its contract and yet make me pay for screen replacement. This is ****. You a 21 day policy where you refund or replace which I made sure I read yet your manager can not</p>