Poor Service

Poor service from the Watercrest Mall branch, I bought a washing machine yesterday and by 5PM I am still putting personal plans on hold in order to be home when the delivery arrives even though I paid them R300 for a 10 minute trip because I am not capable to do it myself. The only positive feedback I can give is a Manager called Adrian who helped me with my order, he was quick and professional. What a shame to charge a customer R300 and make him wait the whole day while he lives 6 km's away from the store.