Poor Service!!!!!!!!!!!

I purchased a Russell Hobbs iron from Game in East London, Beacon Bay, last year July. Unfortunately, the iron has recently stopped working. Upon returning it, I was informed by a customer service representative that the warranty has expired, and I had not registered for the Russell Hobbs 1-year warranty. While I understand that I failed to register, I was not informed of this requirement at the time of purchase. As a customer, I am in need of urgent assistance as I would have registered for the warranty had I been made aware of it. I need the iron to be replaced or a refund