Poor service

***** was committed on my came account. I report it to the ***** department. They say I must go to game store with my game card and an affidavit report from SAPS that say I did not bought for the ***** amount and i give no person permission to bay on my card.They also say I must continua to pay my monthly installment of R 150-00 what I did do. They than said the RCS persons at Game will fax all the documents to them. They did it. They then say someone will call me regarding the ***** what never happen. I did go to Game RCS help desk and say no person call me and I keep on receiving mails that they gone hand me over to Blake and Associates. They then say they will never do it I must ignore it and I must not wary the ***** department take long to investigate. That happen in May month 2019. I then received a letter from Blake and Associate and say I must pay my balance or they gone take steps. I then phone ***** department and they then say they never received any mail. I did go back to game they show me that the mail did go through, but they call ***** department and resent the mails and hold the line till I did get a reverence number and they promise that they will sort it quick. They did but when they sent my new statement they did not subtract my installments from my balance before the ***** was committed but they subtract it from the ***** amount. My balance was now even more then before the *****. I sent them nu-meres mails to rectified it but they don't correct it and not come back to me then I need to resend and asked for feedback but only keep on receiving the same statement. If you phone customer care or complain department they say they see what is the problem and agree and say they will forward it to the financial department to be correct but nothing happen.If you asked to talk to a senior manager they say no they will sort it. I rely don't know what to do any more and its so easy to solve they must just subtract the payments i did do while the case was under investigation from my outstanding balance before the ***** was committed. I even write a mail to the credit ombudsman but not even they did yet respond on my complain. Mail from RCS auto response CS[<AR876284>]