Poor service

To whom it may concern. On the 7 of June 2019 I got a credit of R7500 from game shop Midrand boulders of which I wanted to use to purchase a fridge. Fridge cost me R3999 and to my surprise I was told I can’t use the credit partly I must exhaust all the awarded credit before leaving the shop, I knew this was definitely against any law enriched in our consumer protection act and most definitely our National credit regulator will never agree to such, be it as it may I took the fridge and used all the credit because I was desperate. A day after when the refrigerator was dropped off,I plugged it and it lit and made normal sound that any other fridge makes. Since the fridge was dropped of very late on Saturday first thing I did was to load my new acquired kitchen appliance. I then left my appointment to my home and when I came back a week later all my perishables were off and no sign that indicated that ice was ever formed in the deep freeze I subsequently had to throw away all the contents , On the 19 June 2019 I tried calling the store and when I finally got through I spoke to Ziphelele who advised me to send him an email which I subsequently did of which he also responded to my email . He indicated that he will send people to check it up but up to date I’m still stuck with a dysfunctional refrigerator. It is very clear that either Game Midrand or Ziphelele don’t take me serious.I want this to be given an immediate attention it deserves and I want game shop to replace all the contents of the fridge that has perished failing which I demand that you guys take the fridge and remove the credit given to me by you guys there is absolutely no ways I will pay for something I have no proof that ever worked ever since it landed on my doorstep. Thank you. Kind regards Dineo Nkuna ********** 743