NS
Nadine S
1 reviews | Active since Jun 2019
18 Jun 2019, 20:27
Poor service
I've bought a brand new Telefunken TV at Game (the glen) 10 months ago. When powering on the TV there is sound but no picture.. When reporting the problem a technician came to our home and confirmed that the TV's backlights are faulty and when repaired the problem can soon occur again.. The manufacturer (Telefunken) and game is trying to run away from this by repairing and giving a 3 month warranty on the repair because we have it longer than 6 months.. No where in their terms and conditions is this mentioned. We request replacement or refund as we don't a repair, only to sit with the same problem a few months from now.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
19 Jun 2019, 09:46Good day Nadine,
We apologise for any inconvenience caused.
Please note that the information you are looking for can be found under "other useful information" on the following link: http://bit.ly/2IqEQZk .
Please send your name, contact number and the repair reference number you were given to *** and cc *** so we can take this further.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We apologise for any inconvenience caused.
Please note that the information you are looking for can be found under "other useful information" on the following link: http://bit.ly/2IqEQZk .
Please send your name, contact number and the repair reference number you were given to *** and cc *** so we can take this further.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Best regards,
Game's reply19 Jun 2019, 09:46
Official
Good day Nadine,
We apologise for any inconvenience caused.
Please note that the information you are looking for can be found under "other useful information" on the following link: http://bit.ly/2IqEQZk .
Please send your name, contact number and the repair reference number you were given to *** and cc *** so we can take this further.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We apologise for any inconvenience caused.
Please note that the information you are looking for can be found under "other useful information" on the following link: http://bit.ly/2IqEQZk .
Please send your name, contact number and the repair reference number you were given to *** and cc *** so we can take this further.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Best regards,
NS
Nadine S's updateReviewer Update
09 Jul 2019, 15:39Good day
Since our last complaint our TV has still not been repaired and or replaced. The manufacturer has ordered the incorrect part even though they received correct information and it is to our inconvenience not theirs, we are no longer willing to have patience to allow them to fix on their time as they have passed their 21days to repair the product we will be taking matters further.
It is so sad that since they communicated last no body calls to follow up if we don't call
Since our last complaint our TV has still not been repaired and or replaced. The manufacturer has ordered the incorrect part even though they received correct information and it is to our inconvenience not theirs, we are no longer willing to have patience to allow them to fix on their time as they have passed their 21days to repair the product we will be taking matters further.
It is so sad that since they communicated last no body calls to follow up if we don't call
NS
Nadine S's update09 Jul 2019, 15:39
Reviewer Update
Good day
Since our last complaint our TV has still not been repaired and or replaced. The manufacturer has ordered the incorrect part even though they received correct information and it is to our inconvenience not theirs, we are no longer willing to have patience to allow them to fix on their time as they have passed their 21days to repair the product we will be taking matters further.
It is so sad that since they communicated last no body calls to follow up if we don't call
Since our last complaint our TV has still not been repaired and or replaced. The manufacturer has ordered the incorrect part even though they received correct information and it is to our inconvenience not theirs, we are no longer willing to have patience to allow them to fix on their time as they have passed their 21days to repair the product we will be taking matters further.
It is so sad that since they communicated last no body calls to follow up if we don't call