Poor service!!!

I bought a jvc 65 inch smart tv from Game Pavillion 9 months ago and I have been experiencing endless problems with this TV. Everytime I call game pavillion they keep telling me to reset the TV but still the TV freezes and switches off on its own. I have a 20 Meg line at home so my internet connection is quite good and it seems like they keep diverting away from the problem. I want to speak to the Managing Director of Game. I am unhappy with the quality of this TV.