AE
Alan E
1 reviews | Active since Aug 2013
08 Mar 2015, 16:36
Poor service
On 2015-03-08 at Game Vincent I was looking for an Auxi****y Cable and a memory card for a tablet. Staff members stand around and talk to one another. It appears as if they only help customers on big priced items as they work on commission. This is not the first time that I have complained at this particular Game branch. I wanted to buy a car radio at this store a month or so back and also walked out of the store. Not even going to the manager helps. I have always had good service from the sports department. This problem just seems to be at the Sound section. When I request that the owner must contact me I am always told he is not in. This service is unacceptable.
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Replies (1)
Game's replyOfficial
09 Mar 2015, 19:01Hello alane,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply09 Mar 2015, 19:01
Official
Hello alane,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73