Poor Service

bought stuff by them on Sat payed for delivery service was good in the shop as usual. they told me that the stuff would be delivered on Tuesday as Monday was a public holiday that was understandable. Its Thursday nothing has been delivered. i called twice yesterday both times i was told my stuff is out for delivery the second time the person in the store told me i would get a call back to confirm delivery no call was made to me. i called again this morning nobody knows about my previous calls and cant tell me where my itmes are and once again i was told they will give me a call back. this is pathetic from such a big retailer, im so disappointed. all i want is a clear answer to what happened and nobody can give me that from game.