DP
Deon P
1 reviews | Active since Feb 2017
13 Dec 2018, 20:16
Poor service
Television had a problem aroundthe 26/27 november 2018. Contacted Ballito game who informed me to contact massmart technical on toll free number, they then advised me to contact ballito game again to pick up the television for repair.Kevin logged the call .(The call is logged *** (Orleans), they will be in contact with you.)They contacted me on 07december and imformed tv technician will come on 10 december today the 13th december tv has still not been picked up. The tv had problems used to take time to switch on previously. The remote was defective but was replaced. The reason i took extended warranty was for the tv which is not even 2 years old has a problem. Very poor service indeed.
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Replies (3)0
Replies (3)
Game's replyOfficial
14 Dec 2018, 11:11We acknowledge receipt of your complaint with reference 23145 and apologise for the delay in resolving your problem.
I escalated the matter to Senior Management who will investigate this delay and will contact you to discuss.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
I escalated the matter to Senior Management who will investigate this delay and will contact you to discuss.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Best regards,
Game's reply14 Dec 2018, 11:11
Official
We acknowledge receipt of your complaint with reference 23145 and apologise for the delay in resolving your problem.
I escalated the matter to Senior Management who will investigate this delay and will contact you to discuss.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
I escalated the matter to Senior Management who will investigate this delay and will contact you to discuss.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Best regards,
DP
Deon P's updateReviewer Update
25 Jan 2019, 14:06Television was repaired in january. television was not right. they came and pickuped the television and said they will refund me what i payed but no news after 2days. Doing sum research i found out from few customers that that batch of jvc tvs were defective and game didnt inform customers. how can game do this? so they made me take an extended warranty knowing that batch of televisions had problems. i want refund for the tv and extended warranty.
DP
Deon P's update25 Jan 2019, 14:06
Reviewer Update
Television was repaired in january. television was not right. they came and pickuped the television and said they will refund me what i payed but no news after 2days. Doing sum research i found out from few customers that that batch of jvc tvs were defective and game didnt inform customers. how can game do this? so they made me take an extended warranty knowing that batch of televisions had problems. i want refund for the tv and extended warranty.
DP
Deon P's updateReviewer Update
02 Feb 2019, 09:18still awaiting response from manager at game ballito who was suppose to contact me on monday. they must just refund me including extended warranty .
DP
Deon P's update02 Feb 2019, 09:18
Reviewer Update
still awaiting response from manager at game ballito who was suppose to contact me on monday. they must just refund me including extended warranty .