Poor Service

I bought items online from Game in October. I tried to assemble the items and the welding was so poor it broke off. I contact the contact centre to arrange for the products to be collected and a refund on my account. I received response from the call centre agents and then silence. This is poor customer service and I still haven't been refunded. Not even a call to apologise or to give me some feedback. Instead I got the same response from numerous agents who clearly have no idea how to handle customer queries. They are Ralton Pillay, Suhayfa Gabriels, Ismaa-eel Williams and Mlindeli Ngcana. Why is it so difficult to help customers, yet money gets deducted so easily!!! I'm annoyed, frustrated and angry that I've been blatantly ignored as if us the public don't matter and that our purchases are trivial in useless staffs eyes!!!!!!!!!!!!!!!!!!