Poor Service

I would like to lodge a formal complaint regarding service I've recieved at Game Mall of the South.

Went to this store yesterday to purchase the special that is advertised the Raleigh 29" Mountan Bike with Cycling computer for R1399 ea.

Before I went to the store I phoned the store to confirm if they do have stock of the advertised Bicycle as I was interested in 2 units, the lady awnsered the phone and refered me to a guy called Victor who is resposible for this department.

Aparantly Victor was on "tea" but will phone me back. after an hour no call back so I decided to phone a second time.

Victor confirmed that there indeed was stock of the advertised items and that he will keep 2 units until end of business yesterday. I then went to the store to purchase, to my dissapointment that there were no stock of the computer advertised (after confirming with Victor that there was stock). I was told to take the bikes and pay the full amount and that a sales order will be created for the computer unit and that an sms will be send once stock arrive.

To add insult, the cashier overcharged me and ringed up 4 units instead of two, yet again I was inconvieienced and had to wait for "customer service" to reverse the transaction on my RCS Card.

The attitude towards customers in this whole branch is one of a don't care attitude. The staff is layed back with zero customer support as if they are on a vacation somewere on a tropical island.

My experience was beond frustrating and I won't be supporting this store ever again.

I'll see weather or not I'll be recieving my so called sms and if i'll recieve my cycling computers.