Poor service

Game'scustomer service is pathetic I purchased a fridge from them and they charged me for delivery which they weren't supposed to. So i went to the customer service section for it to be refunded to my card and the lady said it would reflect within 24 hours. The lady was complaining to her fellow co-workers about how she wasn't suppose to be there and she was only filling in for someone else. I didn't say anything even though I thought it was very unprofessional. 2 weeks later the funds haven't been refunded to my card. I've been getting different stories from the people i dealt with. Still waiting for them to get back to me. I don't understand why they haven't carried out the process for me to get refunded. Service is pathetic.This is an inconvenience to me