LZ
Lungi Z
1 reviews | Active since Dec 2015
17 Oct 2018, 11:18
Poor Service
I am very angry about the level of service you give your loyal costomers at Game PMB (cbd), last month i went to sign up for contract, because i wanted a router that was going on sale from Vodacom. they took all my details (payslip, Bank statement and my ID copy) they promised that they will process everything the following day, becuase the person who sign up contracts apparently she was on leave. The following day came, no call, i went back on Monday to make a follow up, since i submited all the necessary documents on Friday, no one even bothered to contact me, when i was there I was told the person is on training for the whole week. That suprised me becuase Game is one of the biggest stores, how can you have only one person who deals with contracts?????? or you dont care about your customers or your level of service is very poor....i need some clarity on this one, becuase your cellphone section is always empty no one to help customers......why is that????? And the router that i wanted, the sale ended up expiring becuase of your poor service
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
17 Oct 2018, 11:33I am so sorry to hear of the service you have received at this store. Your reference is ***7.
At Game we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
Your email has been forwarded to Senior Management of the store who will contact you. Kindly allow up to 48 hours for further feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's reply17 Oct 2018, 11:33
Official
I am so sorry to hear of the service you have received at this store. Your reference is ***7.
At Game we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
Your email has been forwarded to Senior Management of the store who will contact you. Kindly allow up to 48 hours for further feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's replyOfficial
17 Oct 2018, 15:15We confirm that as per Management, Vodacom will extend the deal so you may visit the store to enter into the contract.
We look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
Game's reply17 Oct 2018, 15:15
Official
We confirm that as per Management, Vodacom will extend the deal so you may visit the store to enter into the contract.
We look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
LZ
Lungi Z's updateReviewer Update
17 Oct 2018, 16:00I have done that already thank you, I am waiting for Vodacom to deliver, but I am very happy with the level of responce i got from the management it is highly appriciated.
LZ
Lungi Z's update17 Oct 2018, 16:00
Reviewer Update
I have done that already thank you, I am waiting for Vodacom to deliver, but I am very happy with the level of responce i got from the management it is highly appriciated.