TM
Tshepang M
1 reviews | Active since Jun 2013
13 Mar 2018, 14:50
Poor service
I bought a Laptop on the 04 Feb 2018 and it started giving me problems of switching of whether plugged on a charger or not. Today the 14th of March I brought it back to Game store at Chris Hank Crossing where the whole store manager gave me a bull **** service I don't know how he got the position of being a store manager.
The laptop is less than 3 months old and am being told that I have to leave it for repairs which I don't understand why cause clearly the fault is with the laptop.
I also spoke to the rude regional manager's PA who also confirms things that she doesn't know cause I asked her what's the guaranty for the Asus laptop she doesn't know but she can tell me of the warranty.
How is it possible that all electronics at Game store have the same warranty and guaranty.
Like I indicated I don't want a fixed Laptop, if it needs to be fixed I want to see the guaranty leaflet from Asus.
Lastly I have assignments that I need to do waiting for 21 days is not an option for me cause it's gonna lead me to submitting my assignment late (failling )
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
13 Mar 2018, 15:18We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
In accordance with the CPA the laptop will have to be assessed first before a decision can be made as to replace/repair/refund. We suggest that you take the laptop to the store so that the process can be started.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply13 Mar 2018, 15:18
Official
We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
In accordance with the CPA the laptop will have to be assessed first before a decision can be made as to replace/repair/refund. We suggest that you take the laptop to the store so that the process can be started.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
13 Mar 2018, 15:18We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
In accordance with the CPA the laptop will have to be assessed first before a decision can be made as to replace/repair/refund. We suggest that you take the laptop to the store so that the process can be started.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply13 Mar 2018, 15:18
Official
We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
In accordance with the CPA the laptop will have to be assessed first before a decision can be made as to replace/repair/refund. We suggest that you take the laptop to the store so that the process can be started.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
TM
Tshepang M's updateReviewer Update
13 Mar 2018, 15:26Please send me the supply confirmation of a 7 days Guaranty that your store is preaching now that am having a problem but never mentioned it on the 04th of Jan when I was purchasing the Asus Laptop also explanation in writing of why wasn't I told of the 7 days Guaranty before. I believe you have my email to respond to just incase '***'
TM
Tshepang M's update13 Mar 2018, 15:26
Reviewer Update
Please send me the supply confirmation of a 7 days Guaranty that your store is preaching now that am having a problem but never mentioned it on the 04th of Jan when I was purchasing the Asus Laptop also explanation in writing of why wasn't I told of the 7 days Guaranty before. I believe you have my email to respond to just incase '***'